CONFIRMATIONS AND REMINDERS
Confirm appointments or agreed events, send reminders and apply approved rescheduling paths.
OUTBOUND FOLLOW UP
Move the agreed next step forward.
Move opportunities forward.
HEAR.ON can contact customers or leads for confirmations, reminders, callbacks, recovery and structured follow-up using an approved audience, purpose and contact process.
Core Outbound Work
Every outbound call should have a defined purpose.
Each outbound workflow starts with a defined audience, approved message, intended outcome and follow-up rule. The objective is not simply to place calls — it is to create a measurable next step.
MISSED CALL CALLBACKS
Contact missed callers within the agreed process and recover the enquiry or request.
NO SHOW AND INCOMPLETE BOOKING RECOVERY
Contact customers who did not attend or stopped before completing a booking.
CUSTOMER FOLLOW UP
Complete agreed post-service, open-case or next-step follow-up and record the outcome.
Outbound Flow
Audience. Purpose. Contact. Outcome. Follow-up.
01 AUDIENCE
Use an approved customer, lead or campaign list.
02 PURPOSE
Define why contact is being made and the intended next step.
03 CONTACT
Use the approved identity, message and contact window.
04 OUTCOME
Record the result using agreed categories and required fields.
05 FOLLOW UP
Apply retry, handover and closure rules.
WHAT THE CLIENT PROVIDES
Clear inputs before the campaign starts.
Customer / lead listApproved message or scriptContact windowDesired outcomeRetry & follow-up rules
Once the audience, purpose and follow-up rules are defined, choose the operating model that fits the campaign workload.
Find the right operating model →Conditional Outbound Capabilities
Sales and campaign activity requires additional approval.
LEAD QUALIFICATION
Qualification criteria, accepted answers, handover point and outcome fields must be approved.
CUSTOMER SATISFACTION CALLS
Audience, survey questions, consent and reporting method must be approved.
TELESALES
Offer, eligibility, permissions, attribution, payment and dispute rules must be documented.
PROMOTIONAL CAMPAIGNS
Market rules, source lists, scripts, contact windows and stop rules must be approved.
HEAR.ON will include these capabilities only after the required commercial, consent, script, attribution and reporting rules are documented.
Client Inputs
Clear inputs are required before outbound activity begins.
Outbound campaigns are configured around approved lists, scripts, calling windows, disposition codes, follow-up rules and any client or market-specific communication requirements.
Approved audience or lead sourcePurpose, message and script guidanceContact windows and retry limitsDesired outcome and qualification criteriaHandover, escalation and closure rulesRequired reporting fields
HEAR.ON
Plan an Outbound Workflow →Build an outbound workflow around a measurable next step.
Tell us who should be contacted, why, when and what outcome should be recorded.