These Website Terms apply to your use of the HEAR.ON website and its business-enquiry features. They are intended for general website use and do not replace any proposal, statement of work, order form, service agreement, data processing agreement or other written contract entered into for HEAR.ON services.
1. About the website
The website provides general information about HEAR.ON, its customer-experience, customer-care and outsourcing services, operating models, commercial approaches and related business capabilities. Website content is provided for informational and business-development purposes.
2. Acceptance of these terms
By accessing or using the website, you agree to use it in accordance with these Terms and applicable law. If you do not agree, you should stop using the website.
3. Website information is not a service contract
Descriptions of services, operating models, coverage, workflows, commercial options, service levels, availability, examples or capabilities on the website do not by themselves create a binding service commitment, quotation, offer, warranty or contract.
A commercial relationship is formed only when the relevant parties agree the applicable scope, pricing, responsibilities, service levels and other terms in an authorized written document.
4. Business enquiries
Submitting a contact form or sending HEAR.ON an email is an invitation to discuss a potential business relationship. It does not require HEAR.ON to accept an engagement, reserve capacity or provide a particular service, and it does not require you to purchase services.
You are responsible for ensuring that information you provide through the website is accurate to the best of your knowledge and that you are authorized to provide it.
5. Acceptable use
You must not use the website to interfere with its operation or security, attempt unauthorized access, introduce malicious code, abuse forms or automated endpoints, impersonate another person or organization, submit unlawful or fraudulent material, or use the website in a way that infringes the rights of HEAR.ON or others.
Reasonable automated indexing by legitimate search engines is not prohibited by this clause, subject to technical controls published by the website.
6. Intellectual property
Unless otherwise stated, the website's branding, logos, visual identity, text, layouts, graphics and original website materials are owned by or used with permission by HEAR.ON and are protected by applicable intellectual-property laws.
You may view and use the website for legitimate business-information purposes. You may not copy, reproduce, modify, publish, distribute or commercially exploit protected website material except where permitted by law or with appropriate written permission.
7. Third-party services and links
The website may rely on third-party infrastructure or may link to websites or services operated by others. HEAR.ON does not control third-party websites and is not responsible for their content, availability, privacy practices or terms. Your use of a third-party service may be subject to that provider's own terms.
8. Availability and security
We aim to keep the website available and secure, but uninterrupted or error-free access cannot be guaranteed. HEAR.ON may update, suspend, restrict or change website features where reasonably required for maintenance, security, legal, operational or business reasons.
9. Accuracy and changes
HEAR.ON aims to keep website information clear and current, but services, processes, operating models, availability, technology and commercial structures may evolve. Website content may therefore be updated without prior notice.
Before relying on website information for a material commercial decision, you should confirm the relevant scope and terms directly with HEAR.ON.
10. Liability
To the maximum extent permitted by applicable law, HEAR.ON is not responsible for indirect, incidental or consequential loss arising solely from use of, or inability to use, this informational website or from reliance on general website content without an agreed service contract.
Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, and nothing in these Terms overrides liability provisions agreed in a separate written commercial contract.
11. Privacy
Personal information submitted through the website is handled as described in the Privacy Policy. Please read that policy before submitting personal information.
12. Separate client agreements take priority
If you or your organization enter into a written agreement with HEAR.ON, that agreement will govern the relevant commercial services. If there is a conflict between these general Website Terms and an authorized written service agreement, the service agreement will take priority for the subject matter it covers.
13. Applicable law and disputes
These Terms do not select or override any mandatory law that applies to you. Any commercial engagement with HEAR.ON should be governed by the law, jurisdiction and dispute-resolution provisions stated in the relevant proposal, order form, service agreement or other written contract.
14. Changes to these terms
We may update these Website Terms when the website, our business or applicable requirements change. The date shown at the top of this page indicates the latest published version. Continued use of the website after an update is subject to the updated Terms.
15. Contact
Questions about these Website Terms can be sent to:
HEAR.ON
Cairo, Egypt
info@hear-on.co