CLIENT CONTROLS
Brand, products, policies, approved knowledge, business decisions, system access and decisions outside delegated authority.
OPERATING MODEL DEDICATED
Exclusive resources for a stable customer workload.
Your customer service team. Without building it yourself.
A dedicated agent or team is assigned only to the agreed client operation. The model is suitable when demand, hours and role scope justify consistent exclusive capacity.
Best Fit
Use dedicated resources when the workload is stable and client-specific.
This model supports deeper knowledge, consistent assigned capacity and closer integration with the client workflow. It requires a contracted demand level, defined role scope, supervision, trained backup and cost coverage.
Responsibility Split
Clear responsibility from the start.
HEAR.ON MANAGES
Recruitment or allocation, onboarding, attendance, supervision, quality requirements, reporting and replacement coverage as scoped.
Team Structure
Scale the team as the operation grows.
AGENT
One exclusive resource for a defined workload and service window.
TEAM
Several exclusive resources working within one agreed operation.
SUPERVISION
A team lead or management layer added when size, hours or complexity require it.
QUALITY AND TRAINING
Defined review, coaching and retraining requirements added to the scope.
Commercial Conditions
Pricing reflects the resources and operating conditions required.
The proposal is shaped by team size, hours, language, role complexity, supervision, backup, technology, training, equipment and the level of operating responsibility. Final pricing and availability are confirmed after assessment.
Team sizeOperating hoursLanguagesRole complexitySupervisionTechnology / tools
HEAR.ON
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